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Technical Support Engineer

Career Level:  10S Senior
Posting Date:  19 Mar 2026

Technical Support Engineer (L3) – Payments Platform

📍 Kraków | ClearAccept (ClearCourse Group)

Want to go beyond basic support and solve real technical challenges at scale?

We’re looking for a Technical Support Engineer (L3) to join ClearAccept — working at the heart of our payments platform, investigating complex issues, and driving solutions that impact thousands of users.

 

What you’ll be doing

  • Act as the go-to escalation point for complex technical and integration issues

  • Dive deep into APIs, logs, and system behaviour to identify root causes

  • Work closely with Product, Engineering, and Support teams to resolve incidents

  • Own and manage L3 tickets (Jira / Azure DevOps) end-to-end

  • Support integrations, releases, and product improvements

  • Build strong relationships with internal teams and external partners

 

What you’ll bring

  • Experience in Technical Support / IT Operations (2+ years)

  • Strong understanding of APIs (REST, gRPC) and system integrations

  • Knowledge of databases (PostgreSQL, MS SQL)

  • Experience with monitoring tools (Datadog, ELK)

  • Ability to investigate, analyse, and communicate complex issues clearly

  • Exposure to cloud platforms (AWS, Azure, GCP)

Bonus if you’ve worked with payments, EPOS, gateways, or acquirers

 

Why join?

  • Work on a modern payments platform with real-world impact
  • Kafeteria MyBenefit
  • KUP
  • Additional private medical care  
  • Day off for your birthday
  • Pizza Tuesday  
  • Integration meetings

 

👉 If you enjoy digging into complex problems, owning solutions, and working with cutting-edge tech, we’d love to hear from you.

Apply now »