Technical Support Engineer

Technical Support Engineer (3rd Line Support)

Location: Hybrid/Krakow
Full-time | Permanent

We’re looking for a Service Delivery Engineer with strong 3rd Line Support experience to join our growing technical team. In this role, you'll be a key player in delivering and supporting our solutions for clients — from complex technical troubleshooting to collaborating on project delivery with internal teams.

What You’ll Do

• Troubleshoot and resolve advanced technical issues across infrastructure, network, and application layers.
• Work with internal teams (Customer Success, Account Management) to deliver solutions that meet client needs.
• Manage and support cloud environments (Azure, AWS, GCP).
• Configure and maintain GitLab CI/CD pipelines and automate processes with PowerShell, Bash, or Python.
• Administer Microsoft 365, Exchange Online, Teams, SharePoint, and related tools.
• Implement monitoring, alerting, and security best practices.
• Support system migrations, integrations, and disaster recovery efforts.

What We’re Looking For

• Strong background in IT infrastructure, cloud platforms, and technical support.
• Experience with virtualization (VMware/Hyper-V) and containerization (Docker/Kubernetes).
• Proficient with scripting languages and SQL.
• Great communication and problem-solving skills.
• ITIL knowledge and certifications like Azure Administrator, AWS Solutions Architect, or CompTIA Security+ are a plus.

Bonus If You Have

• Hands-on experience with DevOps tools and automation.
• A good grasp of web technologies (HTML, CSS, JavaScript).
• Ability to document technical issues and solutions clearly.

We offer

• Co-financing of sport activities (Multisport)  
• Private medical cover
• Certifications/language course
• Additional private medical care  
• Pizza Tuesday  
• Relaxation zone –football table  
• Integration meetings  
• No dress code and more!

Interested? Apply now and help us deliver top-tier solutions while working with the latest tech.