Helpdesk

Career Level:  11S Intermediate
Posting Date:  3 Dec 2024

Are you a sociable and outgoing problem solver who likes to interact with customers to figure out issues and improve their use of a system? Do you have a passion for technology, with a keen aptitude of learning how to use a software quickly and being able to exhibit to clients just how much it can do? Well this may be the role for you! 

 

This is a brand new position within our helpdesk function that has just opened up. You will be joining an established team with a top level product, fantastic culture and a great list of benefits too. CSY (part of the ClearCourse Group) is a well-regarded, software creator that provides systems and e-commerce web sites to retailers.

 

Key responsibilities:

  • Taking customer support calls
  • Diagnosis of hardware and software issues over the phone and via remote access
  • Assisting customers to resolve software and hardware problems.
  • Liaising with other departments to assist with resolving customer issues

 

Experience required:

  • A sound understanding of IT hardware and software
  • Excellent communication and customer service skills
  • Excellent problem-solving skills
  • Ability to use own initiative
  • Able to work in a team
  • A patient and organised approach
  • Ability to meet deadlines and prioritise workload
  • Able to work under pressure
  • A willingness to keep up to date with IT developments
  • Experience of EPOS systems an advantage

 

Schedule:

  • Monday to Friday
  • Weekend availability

 

Experience:

  • IT Support: 1 year (preferred)

 

Work Location: In person

 

If you want to be a part of a fast-growing PE-backed organisation - APPLY now!