Helpdesk Administrator

Work Location: Nottingham, on-site 5 days per week

Role Type: Full-Time, Permanent

Are you a sociable and outgoing problem solver who likes to interact with customers to figure out issues and improve their use of a system? Do you have a passion for technology, with a keen aptitude of learning how to use a software quickly and being able to exhibit to clients just how much it can do? Well this may be the role for you! 

This is a brand new position within our helpdesk function that has just opened up. You will be joining an established team with a top level product, fantastic culture and a great list of benefits too. CSY (part of the ClearCourse Group) is a well-regarded, software creator that provides systems and e-commerce web sites to retailers.

Key responsibilities:

• Taking customer support calls
• Diagnosis of hardware and software issues over the phone and via remote access
• Assisting customers to resolve software and hardware problems.
• Liaising with other departments to assist with resolving customer issues

Experience required:

• A sound understanding of IT hardware and software
• Excellent communication and customer service skills
• Excellent problem-solving skills
• Ability to use own initiative
• Able to work in a team
• A patient and organised approach
• Ability to meet deadlines and prioritise workload
• Able to work under pressure
• A willingness to keep up to date with IT developments
• Experience of EPOS systems an advantage

Schedule:

• Monday to Friday
• Weekend availability
• Work Location: In person

Experience:

• IT Support: 1 year (preferred)

We offer a competitive salary and generous benefits package, including:

• Hybrid-working model with 25 days annual leave + your birthday off

• Volunteering days

• Life Assurance and Group Income Protection

• Private medical cover with cash plan

• Enhanced Company Pension

• Employee wellbeing perks such as Perkbox and Peppy

• Enhanced maternity, paternity and adoption pay

• Generous training budgets and reimbursement for professional memberships

If you want to be a part of a fast-growing PE-backed organisation - APPLY now!