Technical Services Engineer

Career Level:  11S Intermediate
Posting Date:  28 Jun 2024

Are you an IT graduate or a tech support person looking for an opportunity to join and progress, with a well-known and fast-growing technology business?


ClearCourse is looking for a Support Analyst to join us in a newly opened position. This is a fantastic opportunity for someone looking to join a thriving team with genuine promotion pathways. The role will be perfect for an outgoing, tech-passionate person to gain hands-on experience whilst working with fantastic products and supporting many specialized businesses.


Why work for us?


  • 25 days' annual leave + your birthday off

  • Employee wellbeing perks – including Peppy Health, Perkbox, etc...

  • Enhanced maternity, paternity, and adoption pay

  • Life Assurance and Group Income Protection

  • Private medical cover with a cash plan

  • Enhanced Company Pension

  • Generous training budgets and reimbursement for professional memberships


What will this role consist of?


  • Learn and understand the Company’s products and services

  • Act as the customers’ main point of contact within the Company, including answering the phone, logging tickets, and monitoring emails

  • Develop knowledge and understanding of customers

  • Field customer inquiries to the relevant department

  • Liaise with different departments within the company

  • Report any customer concerns to the team leader or manager


Desirable experience/characteristics:


  • Knowledge of effective customer service

  • Technical knowledge of current information technology

  • Exceptional interpersonal skills

  • Proven strong analytical, problem-solving, logical thinking, and decision-making skills

  • Experience with database use (preferably SQL Server)

  • Experience using and supporting Windows OS

  • Experience dealing with customers face-to-face, online, or by telephone


If this sounds like the role for you, apply to us now.