OTC Manager

Job Title:

OTC Manager

Based:

Manchester - Hybrid

Reports to:

SSC Director

Role description:

The Order to Cash (OtC) Manager is responsible for leading the billing, collections, and accounts receivable operations across the ClearCourse Group within the Shared Services function. The role ensures the effective delivery of end-to-end Order to Cash processes, including invoicing, credit control, cash application, and collections, with the objective of maximising cash flow and reducing aged debt.

Reporting to the SSC Director, the OtC Manager will lead and develop the OtC team while driving operational efficiency, process standardisation, and strong financial controls across multiple group entities. The role plays a critical part in supporting business growth, including the onboarding of newly acquired companies and the integration of processes into group systems such as NetSuite.

The OtC Manager will act as the key escalation point for Order to Cash matters and will work closely with finance leadership, product lines, and operational stakeholders to ensure the effective delivery of OtC services across the organisation.

Key Accountabilities:

Team Leadership & Management

• Lead, manage, and develop the Order to Cash team, setting clear objectives and ensuring strong performance management and professional development.
• Promote a high-performance culture within the team aligned with the organisation’s values and service standards.
• Provide coaching, mentoring, and training to OtC team members to enhance capability and process consistency.
• Ensure appropriate resource planning and workload distribution to meet operational deadlines and service levels.
• Support recruitment, onboarding, and training of new team members where required.

Billing, Collections & Cash Management

• Oversee the timely and accurate processing of invoices, credit notes, and cash applications across group entities.
• Ensure proactive and effective collections processes to accelerate cash recovery and reduce aged receivables.
• Monitor aged debt performance and implement strategies to improve debt recovery and minimise credit risk.
• Review and prioritise key debtor accounts and collection activities on a regular basis.
• Drive improvements in unallocated cash reduction and reconciliation processes.
• Ensure operational KPIs relating to invoicing accuracy, collections, and cash application are met or exceeded.

Reporting, Controls & Governance

• Produce and review regular reporting on aged debt, cash collection performance, and key operational KPIs for senior stakeholders.
• Oversee the preparation of monthly bad debt reporting in accordance with group policies and procedures.
• Support and oversee customer credit reviews and credit risk monitoring.
• Ensure strong financial controls and compliance across the Order to Cash process.
• Provide data and analysis to support periodic performance reviews with the SSC Director and finance leadership.
• Support internal and external audit requirements relating to Order to Cash processes.

Stakeholder & Customer Management

• Build and maintain strong relationships with internal stakeholders including Finance Business Partners, product lines, and operational teams.
• Ensure effective communication and collaboration between Shared Services and the wider organisation.
• Act as the primary escalation point for complex internal or customer issues relating to billing, collections, or accounts receivable.
• Maintain strong relationships with external customers to support dispute resolution and timely payment.

Systems, Process Improvement & Integration

• Ensure the integrity and maintenance of key system data, including customer master data and contract records.
• Lead continuous improvement initiatives across the OtC function to improve efficiency, accuracy, and scalability.
• Support the integration of newly acquired companies into the Order to Cash processes and systems.
• Ensure the successful onboarding of new entities into NetSuite and coordinate transition into business-as-usual operations.
• Identify opportunities to standardise processes across entities within the Shared Services environment.

Required and Desired skills and experience:

• Significant experience within Order to Cash, Credit Control, or Accounts Receivable functions.
• Proven experience managing or leading a finance operations team.
• Strong understanding of end-to-end Order to Cash processes including billing, collections, cash application, and credit control.
• Strong analytical and problem-solving skills with advanced Excel capability.
• Experience working within multi-entity or shared services finance environments.
• Strong stakeholder management and communication skills.
• High level of integrity and professionalism.
• Customer-focused and results-driven mindset.
• Strong attention to detail with the ability to investigate underlying process issues.
• Self-motivated and capable of working both strategically and operationally.
• Ability to manage competing priorities in a fast-paced environment.
• Strong leadership and coaching capability.
• Forward-thinking approach with a focus on continuous improvement.
• Ability to build strong relationships with stakeholders across the organisation.