First Line Support Engineer – Software & EPoS

Location: UK (Hybrid) | Type: Full-Time, Permanent
Salary: Competitive + Bonus + Full Benefits

Love solving problems and helping people? Ready to kickstart or grow your IT career in software support?

We’re looking for a First Line Support Engineer to be the go-to person for our customers—troubleshooting software, hardware, and networking issues for our EPoS and business systems. You’ll be on the front line, making a real difference with every call, ticket, and fix.

You'll join a collaborative team where your technical skills, communication, and can-do attitude will thrive—and where no two days are the same.

What you’ll do:

• Be the first point of contact for software support

• Troubleshoot remote issues (software, network, terminal services)

• Maintain accurate ticket records & ensure timely resolutions

• Escalate recurring issues and liaise with our dev team

• Work rotating shifts including some weekends (with weekday flexibility)

What you’ll need:

• Solid understanding of IT hardware & networking (routers, firewalls, TCP/IP)

• Strong communication, customer service & problem-solving skills

• Ability to prioritise, stay calm under pressure, and work independently

• Bonus: SQL, EPoS, retail software, or IT qualifications

What’s in it for you?

• 25 days holiday + your birthday off

• Private Medical Insurance (Bupa)

• Health cash plan & life assurance

• Income protection (75% salary)

• Enhanced parental leave

• Perkbox discounts + Cycle to Work

• Training budgets + career progression

Apply now!