Implementation Engineer

Implementation Specialist

Location: Waterlooville (Office based)

Role Type: Permanent 

At Swan Retail, part of ClearCourse, we deliver innovative retail and hospitality technology solutions that help our customers thrive. We’re looking for an Implementation Engineer to join our Operations team in Waterlooville.

In this role, you’ll work closely with our Implementations Lead and wider operations team to support both internal colleagues and external clients. From hardware setup and server configuration to software installation and on-site client work, you’ll play a key part in ensuring smooth delivery of our solutions.

This is a varied role where no two days are the same — you’ll be setting up systems, solving problems, supporting projects, and documenting processes, all while collaborating with a supportive and close-knit team.

What you’ll be doing

• Completing allocated implementation tasks within agreed scope and timelines

• Setting up and configuring hardware and servers

• Supporting internal teams and external clients with technical setup and delivery

• Assisting with hot staging new hardware and updating handover documents

• Providing support to the Helpdesk Team with technical/software requirements

• Keeping work areas clean, organised, and project-ready

What we’re looking for

• Strong problem-solving and fault-finding skills

• Ability to work independently as well as part of a team

• Clear, confident communication skills

• Attention to detail and good organisational ability

• A positive, adaptable approach with eagerness to learn

It’s a bonus if you have

• Previous experience in an Implementations Team

• Knowledge of retail and hospitality environments

What we offer

At ClearCourse, we’re committed to supporting our people and helping them grow. As part of our team, you’ll get access to a great range of benefits, including:

• 25 days annual leave + public holidays

• Life assurance and pension scheme

• Private medical cover with cash plan options

• Enhanced maternity, paternity and adoption leave

• Flexible working hours and family-friendly policies

• Opportunities for learning, development and career progression

• Exclusive discounts through our internal Perks platform

Ready to take the next step in your career?

Apply today and join us in shaping the future of retail and hospitality technology with Swan Retail.