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Customer Success Manager

Career Level:  08 Career
Posting Date:  5 Jan 2026

Customer Success Manager

 

Remote role | UK and Ireland | Field-based travel

 

Garage Data Systems is a leading provider of garage management software, supporting independent workshops, repair centres, and automotive networks across the UK and Ireland. Part of the ClearCourse group, GDS is continuing to grow as we expand our customer base and accelerate adoption of our cloud platform and integrated payments solution, Garage Pay.

 

We are now looking for an experienced Customer Success Manager to work closely with existing customers, helping them get maximum value from GDS products while driving retention, adoption, and long-term revenue growth.

 

The Role

 

This is a remote, customer-facing role focused on managing and growing an existing portfolio of garage customers across the UK and Ireland, with regular travel for on-site visits, reviews, and industry engagement.

 

You will act as a trusted advisor to customers, ensuring they are fully onboarded, successfully adopting GDS solutions, and realising measurable operational and commercial benefits. The role carries responsibility toward monthly and quarterly revenue targets and plays a direct role in reducing churn and increasing customer lifetime value.

 

What You’ll Be Doing

 

  • Acting as the primary point of contact for existing customers following handover from the new business team

  • Building strong, long-term relationships with garage owners, service advisors, technicians, and senior stakeholders

  • Running regular customer check-ins, business reviews, and on-site visits to maintain engagement and satisfaction

  • Delivering product demonstrations to existing customers, showcasing new features, best-practice workflows, cloud capabilities, and Garage Pay

  • Partnering closely with onboarding teams to ensure smooth implementations and rapid time to value

  • Monitoring customer health indicators such as product usage, engagement, and support interactions

  • Proactively identifying and managing at-risk accounts to reduce churn

  • Identifying opportunities to grow revenue within the existing customer base through upgrades, additional modules, cloud migration, and payments adoption

  • Supporting the BDM team by qualifying and referring commercial opportunities where appropriate

  • Participating in bi-weekly GDS Office Hours sessions and filming days, contributing to educational and industry-facing content

  • Working closely with Product, Support, Infrastructure, Marketing, and Sales teams to ensure a consistent customer experience

  • Maintaining accurate CRM records, customer health data, and contributing to forecasting discussions

  • Representing GDS at trade shows, customer forums, and industry events

 

What We’re Looking For

 

  • 3 to 5 years experience in a Customer Success, Account Management, or similar customer-facing SaaS role

  • Proven ownership of customer portfolios with measurable impact on retention, adoption, and customer outcomes

  • Strong experience delivering product demonstrations and customer training

  • Understanding of workshop operations and the challenges faced by independent garages

  • Confident communicator with strong problem-solving skills

  • Comfortable working independently in a remote role with travel

  • Experience using CRM systems with strong attention to detail and organisation

 

Why Join GDS and ClearCourse

 

  • A growing business with a strong reputation in the automotive aftermarket

  • A key role influencing customer retention, growth, and long-term success

  • Exposure to a major cloud platform rollout and integrated payments solution

  • The stability, investment, and career opportunities of the ClearCourse Group

  • A collaborative, remote-first working environment with real autonomy

Apply now »