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Fulfilment and Support Assistant

Career Level:  11S Intermediate
Posting Date:  24 Mar 2025

Are you an organized and efficient individual looking for a new OFFICE-based opportunity in the e-commerce industry? 

 

Giftpro is seeking a Fulfilment and Support Assistant to join our dynamic team. Giftpro’s obsessed with helping deliver a brilliant digital experience to your customers. From gift vouchers and event tickets to merchandise and products, Giftpro hospitality eCommerce software ensures your business is operating to its full potential.As a key member of our organization, you will play a crucial role in ensuring the smooth operation of our fulfillment processes and providing exceptional support to our customers.

 

We offer a competitive salary and generous benefits package, including:

  • Hybrid-working model with 25 days annual leave + your birthday off

  • Volunteering days

  • Life Assurance and Group Income Protection

  • Private medical cover with cash plan

  • Enhanced Company Pension

  • Employee wellbeing perks such as Perkbox and Peppy

  • Enhanced maternity, paternity and adoption pay

  • Generous training budgets and reimbursement for professional memberships

 

Key Accountabilities:

  • Set up and run multiple voucher print runs each day

  • Carry out the pick and pack process of each postal order in a timely manner

  • Responsible for ensuring all postal orders are dispatched on time and correctly

  • Assist with the organisation of stock in the storage area

  • Receiving, unpacking, and storing deliveries of stock in correct place

  • Complete monthly stocktakes accurately and efficiently

  • Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately

  • Support customers with their queries in relation to our products in a timely and professional manner

  • To learn and understand the operating systems/software that the company’s products run on

  • Work with our customers to create gift voucher websites

 

Required behaviours & attributes

  • Very organised and works methodically

  • Able to multitask

  • Physically fit – Occasional moderate lifting required

  • Eye for detail

  • Work under pressure to meet deadlines

  • Good team player

  • A good working knowledge of websites and the internet is desirable

 

Lymington, England SO41 8LW – Fully office based
Reports to: Client Services Team Lead

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