Ecommerce Advisor

Do you enjoy helping people? 

Are you a good listener? 

Do you thrive in a busy, fun team? 

In this case, this could be the chance to kick start or further your career in Customer Service and grow in a team that would support your development.

You'll be working for GiftPro, which is a part of ClearCourse Retail - a great opportunity to join an incredibly busy, thriving business, and gives you the chance to make a difference to a customer and help them grow their business. The team loves it here because they never get bored, and they're not always on the phone (as in some call centers). They're always empowered and listened to when suggesting improvements. 

Why work for us?

• Life Assurance and Group Income Protection
• Private medical cover with cash plan
• Enhanced Company Pension
• Hybrid-working model with 25 days annual leave + your birthday off
• Employee wellbeing perks – including Peppy Health, Perkbox, etc...
• Enhanced maternity, paternity and adoption pay
• Generous training budgets and reimbursement for professional memberships

The main responsibilities would be:

As a Customer Service Advisor, a typical day would be to primarily carry out day-to-day support for clients including calls, emails and LiveChat, etc. You would be dealing with inbound queries from customers, using various questioning techniques to establish the issue/ reason for cancellation, etc. Also, you would advise customers on best practices within e-commerce so their business can be as successful as possible. During busy festive periods, you will also be required to work with the whole team assisting order fulfilment. If you enjoy communicating with customers, and working together with a fun team, this role could be your next move! There will also be the option to do overtime on the weekends through busy periods for extra pay when you need it. 

You'll need customer service skills and a proactive attitude to succeed in this role. Excellent interpersonal skills are also essential as you will be communicating with customers in writing, in the first instance. This may evolve to include phone calls at some point. It would be an advantage if you have worked in a call center before or have knowledge of HTML and CSS but if you don't have that, don't worry we will train you!

This is a hybrid role working 37.5 hours per week. Through the busy festive periods, you will be needed on site full time to assist with orders and packing, throughout the rest of the year, you will be able to work hybrid which will be 3 days in the office and 2 days per week from home. 

About ClearCourse

Join a rapidly growing collaborative of disruptive technology companies working together to build a great software and payments business, with exceptional people and the best products and services. 

Across our portfolio of software platforms, we’re creating an environment where talented entrepreneurs and businesses flourish. Our team is over 900 people strong and supports over 20,000 customers across the globe. 

We have 40 brands located across the UK and internationally, with two primary UK ClearCourse hubs, in which multiple brands are located in London and Preston. These market-leading software businesses form our five  verticals; with our integrated payments platform, ClearAccept intrinsic to the entire organisation.

Are you ready to take your next step or know someone who is? Apply to ClearCourse today!

Why ClearCourse?

We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.

As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023.

At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.

Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.