Customer Service Advisor

Career Level:  10 Entry
Posting Date:  29 Mar 2024

Role Specification


Job Title: 1st Line Customer Service Advisor

Location: Preston, Lancashire

Hours of work:  37.5 hours per week working shifts covering 5 days out of 7. 



Do you enjoy helping people? 


Are you a good listener? 


Does patience sound like one of your qualities? 


In this case, this could be the chance to kick start or further your career in Customer Service and grow in a team that would support your development.


You'll be working for ClearCourse Retail Ecommerce which is a great opportunity and gives you the chance to make a difference to a customer and help them grow their business. The team loves it here because they never get bored, and they're not always on the phone (as in some call centers). They're always empowered and listened to when suggesting improvements. 


At ClearCourse, we have offices all around the UK and globally. This means that you have plenty of opportunities to progress your career or relocate. Part of this team, you will learn a lot about Ecommerce and the Company's products and services and you could see yourself progressing into different roles or careers such as Ecommerce Expert, Developer, Designer, etc. or any other ClearCourse group opportunities. Depending on your passion, the sky is your limit. 


Here is a list of benefits you will have access to: 

  • Life Assurance and private medical cover with cash plan
  • Group Income Protection and enhanced Company Pension
  • Enhanced maternity, paternity and adoption pay
  • Generous training budgets and reimbursement for professional memberships
  • Hybrid-working model with 25 days annual leave 
  • Day off on your birthday
  • 24/7 employee assistance programme including Peppy Health App
  • Bike to Work Scheme 
  • Generous Recruitment referral scheme
  • Additional flexible benefits with the Perkbox platform, providing discounts and freebies from major retailers


As a Customer Service Advisor, a typical day would be to primarily carry out day-to-day support for clients including calls, emails and LiveChat, etc. You would be dealing with inbound queries from customers, using various questioning techniques to establish the issue/ reason for cancellation, etc. Also, you would advise customers on best practices within e-commerce so their business can be as successful as possible. If you enjoy communicating with customers, this role could be your next move! 


You'll need customer service skills and a proactive attitude to succeed in this role. Excellent interpersonal skills are also essential as you will be communicating with customers in writing, in the first instance. This may evolve to include phone calls at some point. It would be an advantage if you have worked in a call center before or have knowledge of HTML and CSS but if you don't have that, don't worry we will train you!


This is a hybrid role working 37.5 hours per week. You'll be required to work from our Preston office for the first 2 weeks to facilitate onboarding. After 2 weeks, you'll have the opportunity to work from the comfort of your home 3 days per week and 2 days per week in our Preston office. You may be required to work the occasional weekend after 6 weeks on the job so flexibility is key.


I appreciate that your CV may not be up to date, so just send whatever you have and apply now to kick start or further your career with us. 

Why ClearCourse?


We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.

As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023.


Our FAIR™ Corporate Values


Future-proof: We seek out innovation and we continually strive for progress

Approachability: We’re approachable and we communicate with respect and empathy

Integrity: We will only do what we believe to be the right thing                     

Responsibility: We are accountable for ourselves, our organisation and the world around us


At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.


Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.