Account Manager

Role description:We are seeking a dynamic Software Account Manager to manage and grow relationships with our clients, ensuring they maximize the value of our software solutions. You will play a critical role in customer success, revenue growth, and long-term strategic relationship with our Core Customer base.Key Accountabilities:Develop and maintain strong relationships with key accounts, acting as their main point of contactUnderstand client needs and align software solutions to drive business successIdentify upselling and cross-selling opportunities to enhance customer engagementCollaborate with internal teams (sales, product, and support) to ensure seamless customer experienceMonitor account health and proactively address potential challengesNegotiate contracts and manage renewals to maintain long-term partnershipsProvide product training and demos to clients as neededKeep up-to-date with industry trends and competitive offeringsEnsure upsell conversion targets are met through various methods including, demos, and webinarsWork with marketing to deliver collateral to support the customer experienceProvide input to the product roadmap based on customer insights and feedbackQualifications & SkillsProven experience in account management within the software or SaaS industryStrong communication and relationship-building skillsAbility to identify business opportunities and drive revenue growthFamiliarity with CRM platforms and sales pipeline managementProblem-solving mindset with a customer-focused approachExcellent presentation and negotiation skillsExperience building and maintaining relationships with key clientsStrong communication and presentation skillsStrong technical acumen, ability to demonstrate software and participate in technical conversationsWhy Join Us?Competitive salary and performance-based commissionFlexible work environment with a collaborative team culture